My co admin can't get to the board :cry:

This is has been going on for a few days. She can get to the main page and the forums but if she clicks on a thread, it never opens. It runs and runs and runs and runs. It worked for a minute yesterday, then never again. Took to IT at work, they said nothing is wrong with it.

Clearly there is something wrong with it.


Virus scan brings nothing. Rebooted 17 million times, cleared cookies and cache, nothing.

I've done nothing to the board in the last few days. No upgrades, no changes.


Anyone? Buehler?

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Phenomenal Women
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Have you tried putting the car in reverse to take the miles off?

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Phenomenal Women
Coming soon: CrimeOnTV.com

I just visited one of your sites. wow! It is image intensive. You need to cut back on your generosity...lol Tons of graphic links, smilies etc. in the posts and signatures. I can imagine that someone with a slow Internet connexion or a computer that is less than optimised or state of the art, might have a problem loading your pages.

Maybe the problem is with your Administrator's computer and not with your site per se?
Could you specify a link to the particular forum in question?
If you, yourself, can access your forum's threads, then I doubt anything is wrong on your end.



Best regards,

B

She can't get to any bulletin boards, not just ours. Other websites are fine. Even the simplest mybboard, she can't open any threads. We tried IE and and Firefox, it hangs with both. She has a personal laptop and the same thing happens with that one.

I'm leaning toward the problem being her ISP (comcast). I don't know if she has called them yet.

I just wondered if there might be something she can do.

I can get to your site fine, I'd be saying it's an ISP routing problem to, if it's across a lot of sites then I'd suggest ringing Comcast, although if they're like my ISP they most likely won't be helpful at all.

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As soon as I started reading, I immediately thought "yes, must be an ISP/networking issue"...but I thought it was strange that you said she just can't get to any forums...but she can get to regular websites. That really doesn't make any sense at all and is probably just a coincidence - Keep checking more forums. If her computer refuses to visit a website just because it's a forum, then we must be in the twilight zone.

Anywho, this is probably an ISP issue. She'll probably have trouble accessing any website on that same server or in the same general geographic area. Get her to try to access your forums through a proxy (this is safe) - http://proxy.org/cgi_proxies.shtml

If one doesn't work, try another...Could take up to 10 proxies before one works...and if that does work, then it's an ISP issue. More than likely something that's completely out of yours and her control, but it wouldn't hurt to pick up the phone and call her ISP. Explain the situation, and they may be able to do something about it...either way, this should resolve itself in no more than a few days.

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...some super-sweet signature

Thanks for the info, ryan!

We've tried several boards, none of them will load a thread. I will ask her about other websites loading. We talk thru messengeer so internet is working fine.

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Phenomenal Women
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*horrors* Gmail isn't working either. She's gonna have to call her ISP.


ETA: None of the proxies work. Seems to be degrading, so she'll call them tomorrow.

I had this very thought Mr. Administrator...lol

I cannot access my Godaddy account through my home desktop, but I can through my laptop. Both have the same operating system and the same IP.
I really believe that has something to with the ipconfig on my desktop.

Why your friend cannot access message boards in general -I will admit, is something I find utterly mystifying.
I imagine one of the techies here will step forward with a plausible explanation.
If I was sitting at your friends computer, I'd be in a better position to analyse the situation. I love a challenge...lol

The only thing I can think of that most message boards have as a commonality is that they use php and mysql.
Please keep us informed. This is an interesting situation.


B.