A while ago I went from ASO to AirborneFive because their smallest shared hosting package offered a better deal than ASO's does. Then one day I received this email.

I've deleted names and contact details for privacy purposes. I sent two emails to ask about an offer he previously sent me, and to ask about some funds that I had deposited into my account to cover the cost of the plans I had purchased.

I don't expect the offer to be honoured but it's always worth asking. The offer was something like getting six months free if I bought a third A5One plan.

Jon has not responded to these emails to date.

So I contacted TheHosted who informed me that there are others in the same boat. They told me that they have been trying to get hold of AirborneFive to sort the problems out. I was told that AirborneFive never returned their calls.

On the 11th July, AirborneFive sent me an invoice billing me for one of the plans on my account (using the cash I had added to my account - like an escrow type of thing) even though TheHosted had already been paid for it prior to me receiving the invoice from AirborneFive.

Today I spoke to TheHosted on MSN Messenger to ask about how to get AirborneFive to stop billing me and how to get a refund for the escrow I've mentioned because the invoice from AirborneFive was paid with what is left of the $28 I had deposited. I was told that AirborneFive STILL hasn't returned their emails or their calls. They advised me to sue AirborneFive. I'm in the UK so I know nothing about suing a company that operates from the US. I visited AirborneFive's website and found that it doesn't seem to exist anymore.

I want to email Jon about the problem, but I don't know how I should approach the problem via email - I don't want to get negative and angry because that achieves very little. Plus I doubt he'll reply - I don't even know if he'll get my email. It's as though AirborneFive doesn't exist anymore!

Any ideas about what I should do? Are any of you having a similar problem?

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Well you are not alone. I also left ASO for airbornefive. I actually never had any trouble with my hosting account there, until I didn't receive the same letter you got. Apparently, a lot of clients never got the email. Not sure why. I found out by logging into my site, and it not being there. So I sent in a support ticket and later that day I received notice that my account was move to the hosted.

Jon is actually the one that did the major overhaul on my site, so I never had any issues with him and money. I just never paid until it was all completed. I can say that trying to get ahold of them by email is nearly impossible. It was always hard to contact him.

I am not sure what to tell you about the legal stuff. I am just sorry you had to go through this. Michelle over at thehosted, is really, really nice and has been nothing but gracious and helpful.

Just checked and you are right, the site is gone. Wonder what happened to them? Strange..indeed...

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Hey, did some research, and I am not sure this will help, but check out This link It has their contact information on it. Not sure if it is still good, but it's worth a shot!

ETA: Here is another link that may help you!

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Airborne Five is a group of idiots trying to run a show from what I've seen. Check out my thread here: Recommendations for Designer

Read from post #8 on. I had to file a Paypal claim just to get my cash back.

The only time I got a response was when I was angry but they're probably just ignoring all emails now because they just completely suck as a company and business. It's sad people still treat others this way and I hope to god their whole business fails miserably.

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Thanks Cori but I get the feeling I may have to go with the legal route. Even TheHosted can't get hold of them.

Rocket, I did use Paypal (I used a new debit card via Paypal without signing into my Paypal account) to add funds to my account at AirborneFive so I'll try opening a dispute thingy with them and see where that takes me.

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How long has it been since the company/accounts supposedly changed hands? I expect that if they are genuine they might simply be busy moving the accounts to a new server. However they should really keep their customers updated with the status at least, or offer some sort of compensation for the downtime.

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Well they screwed me over 2 months ago, and another person looking for a design 1 month ago. I've finished making excuses for them to be honest.

They just really suck as a company.

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TheHosted has said they haven't been responded to whenever they've tried to get hold of them over the phone, emails etc. There is no issue with the accounts being moved, they have already been moved so I've been told. My account has been moved and is operating fully, but AirborneFive should not be billing me, and they should have transferred the funds in escrow to my account at TheHosted since TheHosted are handling the billing and the hosting.

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They're a member on here so I'm sure they will be more than happy shed light.

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We'll see.

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