Hi Guys,

I have a customer who unfortunately has webspace at Hotchilli.com

I have the details to connect to the ftp and have done so successfully, and I have uploaded a test index.html / css style sheet.

But when you browse the domain it just sits there blank in a continuos loop!?

I noticed their servers were down last friday night and even their website was down just for that one night.

I have tried emailing their supportline for account issues: no reply.

I have tried ringing their supportline for webhosting issues: no reply.
I have tried ringing their supportline for account issues: no reply.

I have requested a callback from their website: no reply.

Apparently they have upgraded their servers earlier on this year, but I am getting nowhere fast with this company!

Does anyone out there have an account with these people?

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It sounds like whoever runs the host has deserted their company [or summer holidays have ended ]

That's why it is a good idea to buy your domain from a reputable registrar, and have a backup of your site so it can easily be moved.

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I think you should look into possibly getting your domain switched over to a more responsible registrar. I think this will help you in the future to not have any problems.

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It's not my fault...

You should switch your domain to a responsible one so you can live your domain on internet.

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I have never heard of that company :O . Definitely have the domain switched to a better host. There are plenty out there.

Yeah like everyone said move it.

I'd move to hostgator!

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Yeah, I have heard very good reviews of HostGator - would be a wise move.