It is important that you and your staff present yourself as a united front in front of members in public forums, back eachothers decisions and support them.

You might not agree with them but that fighting should be done in the mods forum.

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If there is an argument among the mods, then I think you should think again why you made them a mod...

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Sometimes moderators may not agree with a decision made and it's always good to discuss these issues in private with the staff members. Moderators are people too and do have opinions and ideas that can help a site, which is why you generally take them on in a staff role in the first place

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Couldn't agree with you more Az... let's not forget too that members also have opinions, and sometimes those opinions are best eh! If as an Admin you remember and act on this then you are a good person.

However, that aside... it is vitally important to maintain a good relationship with what I call my "management team". I obviously have a moderators forum, we try to hold conference calls every 6 to 8 weeks, we meet up regularly at the various related events we all attend personally, and I also get everyone together at my place once a year for a specific Strategic Development meeting.

It's worked so far...

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The one thing I've noticed as a board gets larger is that the "management" forget that without their members they wouldn't have a forum and start to run roughshod over their members feelings and thoughts.

Personally, I find it best to keep in close contact with my forum members so I am aware of the general feeling and likes and dislikes across the board and always try to urge my staff members to do the same. That way any decision that DOES get made is done with the best interests of everyone in mind and I always, without fail - discuss any decisions with my staff before implementing them.

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It's for this reason that as of the lauch of InvisionCube, I'm sharing the profits with my staff on a 5% each of all sales made, in return for their hard work and dedication.

We have a very strict policy of whichever mod commences an action, he or she is the only one who can deal with it. Only if the Member doesn't get satisfaction from the person dealing with it, in a reasonable time, will I even look at it.

I believe it's imperative to give staff the autonomy and the tools needed to perforn their tasks. I'll support them for as long as I believe what they have done is right. However, I would not hesitate to reverse a decision made by them if I felt it to be a wrong decision.

Luckily I've had the same team from the start so we all pretty much know what's expected by now.

You must always present a united front. The forum won't run smoothly if you don't have staff there with a common goal.

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" Absolute waste of time"

Sometimes it can be better to have only a few moderators then a whole team I think.
The bigger the team, the bigger the chance for an argument.
And if moderators have an argument, I'll have a realy bad influence on the entire board.

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Assuming you allow your staff to take their arguments to the board. I personally don't and would never allow it.