Customer Support & Billing Script

**DeathByPixels** · 09-04-2007, 03:38 AM

As I've said in my introduction thread, I am setting up a site for selling commercial styles and themes for vBulletin and WordPress (of course these styles and themes will be created by me).

So, I need a good customer area/billing and support area script. I thought maybe the Kayako software might be an option, but if you guys know of any other good software that will run alongside vBulletin and WordPress then please spill the beans!

Also if any of you have any experience with the Kayako software then please could you share them so that I can make an informed decision.

Thanks.

**DeathByPixels** · 09-04-2007, 04:03 AM

Just to note, it's the customer area (where people can download what they purchased) and the billing that's the most important part for me. The support is obviously going to be given in the forums. I just need something that will display my products and lets me set the prices etc, and somewhere where customers can set up an account, purchase a product and somewhere for them to download their purchase. Any ideas which scripts I could use?

I've just checked out Kayako and I'm not sure it fits the bill in this case.

**bdude** · 09-04-2007, 07:12 AM

So you want something that will handle billing and support, I know that VB Geek makes a addon for vB called The Geekmart.

**DeathByPixels** · 09-04-2007, 08:31 AM

Support is pretty much covered although it might be a nice idea to have a ticket submission script. But what I really want is a billing area, download area, customer ara... you get the idea.

Thanks. I checked it out and their store is off line due to some family crisis. Any other ideas?

**DeathByPixels** · 09-18-2007, 03:33 PM

I've been playing around with CubeCart v4 and it seems to be a decent script. Before I shell out for the script at the end of this month, I'm wondering if any of you guys have any experience with Cubecart? Or are there better alternatives out there?

**bdude** · 09-19-2007, 02:37 AM

CubeCart 4 is definitely a great script, I've also heard great reviews of the powerful, free Zen Cart

**HostQuack** · 01-26-2008, 07:40 PM

Cubecart 4 is great, try ZenCart too.

**DeathByPixels** · 01-27-2008, 12:16 PM

Well I might try Zencart as it's free. Do you think sites like Extremepixels custom code their store?

**AirborneKim** · 01-27-2008, 10:14 PM

Last I checked, EP used aMember for their members' area. I know vBStyles.com uses a custom coded solution. They too used to use aMember for management though moved to their own solution as aMember, I suppose, didn't suit the needs of their growing business.

09-04-2007, 03:38 AM	#1
DeathByPixels Apprentice Join Date: Sep 2007 Location: Cornwall, UK Posts: 174	Customer Support & Billing Script As I've said in my introduction thread, I am setting up a site for selling commercial styles and themes for vBulletin and WordPress (of course these styles and themes will be created by me). So, I need a good customer area/billing and support area script. I thought maybe the Kayako software might be an option, but if you guys know of any other good software that will run alongside vBulletin and WordPress then please spill the beans! Also if any of you have any experience with the Kayako software then please could you share them so that I can make an informed decision. Thanks.

09-04-2007, 07:12 AM	#3
bdude Forum Addict Join Date: Jul 2006 Location: Australia Posts: 1,628	So you want something that will handle billing and support, I know that VB Geek makes a addon for vB called The Geekmart. __________________ To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

09-19-2007, 02:37 AM	#6
bdude Forum Addict Join Date: Jul 2006 Location: Australia Posts: 1,628	CubeCart 4 is definitely a great script, I've also heard great reviews of the powerful, free Zen Cart __________________ To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

01-27-2008, 12:16 PM	#8
DeathByPixels Apprentice Join Date: Sep 2007 Location: Cornwall, UK Posts: 174	Well I might try Zencart as it's free. Do you think sites like Extremepixels custom code their store? __________________ To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. - Currently in development. To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. - Up and running since 01/Jun/08, but the theme is being developed at present. To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

01-27-2008, 10:14 PM	#9
AirborneKim Member Join Date: Dec 2007 Location: Ringgold, GA Posts: 136	Last I checked, EP used aMember for their members' area. I know vBStyles.com uses a custom coded solution. They too used to use aMember for management though moved to their own solution as aMember, I suppose, didn't suit the needs of their growing business. __________________ - To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. - Simplified Web Hosting - First Month is 100% Free - 60 Day Money Back Guarantee - 99.99% Network & Server Uptime Guarantee

09-04-2007, 04:03 AM	#2
DeathByPixels Apprentice Join Date: Sep 2007 Location: Cornwall, UK Posts: 174	Just to note, it's the customer area (where people can download what they purchased) and the billing that's the most important part for me. The support is obviously going to be given in the forums. I just need something that will display my products and lets me set the prices etc, and somewhere where customers can set up an account, purchase a product and somewhere for them to download their purchase. Any ideas which scripts I could use? I've just checked out Kayako and I'm not sure it fits the bill in this case.

09-04-2007, 08:31 AM	#4
DeathByPixels Apprentice Join Date: Sep 2007 Location: Cornwall, UK Posts: 174	Support is pretty much covered although it might be a nice idea to have a ticket submission script. But what I really want is a billing area, download area, customer ara... you get the idea. Thanks. I checked it out and their store is off line due to some family crisis. Any other ideas?

09-18-2007, 03:33 PM	#5
DeathByPixels Apprentice Join Date: Sep 2007 Location: Cornwall, UK Posts: 174	I've been playing around with CubeCart v4 and it seems to be a decent script. Before I shell out for the script at the end of this month, I'm wondering if any of you guys have any experience with Cubecart? Or are there better alternatives out there?

01-26-2008, 07:40 PM	#7
HostQuack Groupie Join Date: Dec 2007 Posts: 37	Cubecart 4 is great, try ZenCart too.

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