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Earning the Trust of a large new Community
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| Title: Apprentice Join Date: Mar 2006 Posts: 337 Location: Vancouver, BC ![]() | Earning the Trust of a large new Community Hi, I just recently purchased a very large forum, BattleForums.com. Does anyone have any advice as to how I can gain trust from my members as the new owner and administrator of the forum? What should/shouldn't I do? Thank you, Donny
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| Title: Apprentice Join Date: Mar 2006 Posts: 337 Location: Vancouver, BC ![]() | Yeah, unfortunately. I expected it though, with all those 'warnings' given to me by the previous owner. Oh well. I guess I'll have to develop trust through time.
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Title: Administrator Join Date: Sep 2005 Posts: 10,246 Location: Athens, GA ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() | Quote:
Most importantly, address every suggestion that is made - whether you implement it or not. If you plan to implement their suggestion, let them know...If not, let them know what not. You need to be open to suggestions and also willing to follow through with them. There's not much you can do about the forums having a history of bad admins. All you can do is continue to reassure the members that you are not like the previous admins. Good luck! Those are some big forums
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| Title: Member Join Date: Feb 2006 Posts: 113 ![]() | What kind of warnings did you get?
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| Title: Apprentice Join Date: Sep 2007 Posts: 161 Location: Scotland ![]() | From the threads I looked at the members are, whats the word... grumpy? They hate the old admin, they don't know you and think you used to post there, they don't like the skin, something called "the asylum" is gone which they don't like and their posts are gone. If you want to gain their trust then slowly do things, don't change it all rapidly, I would put back "the asylum", I don't know what it was but it seems they are unhappy about its removal. | ||||
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Title: Administrator Join Date: Sep 2005 Posts: 10,246 Location: Athens, GA ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() | Don't just start adding stuff back blindly...If the previous owner removed it, he probably did so for a reason. Before you just add it back because the members want it, you need to understand what it is and why it was removed. Typically, you want to do things that the members want to see, but sometimes that's not always a good idea and they just have to deal with it.
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| Title: Apprentice Join Date: Mar 2006 Posts: 337 Location: Vancouver, BC ![]() | Thanks Ryan, Flashgear, calum, and everyone else. I have started a suggestions thread and hopefully, it will work out pretty well. Apparently, it has been years since the last bulk email has been sent out, so that's pretty good. This is going to be hard, but I think I can handle it . Thank you, Donny
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