Invision Power Services, a leading provider of site and community-building products and services, is pleased to officially announce its newest development to the family: Invision Power Connect.

Invision Power Connect is a brand new one on one chat service offering businesses the ability to connect with customers for proactive sales and support. Connect offers such features as:

• Cross platform compatible allows your business the ability for use in Windows, Mac, or most versions of Linux or Unix.
• Customer queue provides for your customers to be on a first come first serve basis. If your support is busy with other customers, customer queue will make sure they are put on a sequential waiting list until their needs are met.
• Invision Power Nexus integration allows for your business to pull up automatic customer information providing your staff with immediate knowledge of the customer.
• IP.Dynamic integration allows for your Dynamic powered website to track and provide one click integration with Connect.
• Customizable Text library provides your support team with the ability to create preformed responses allowing for your business to be more time efficient.
• MDI interface offers your support team with tabs to different conversations allowing for better organization.
• Reporting logging provides logs on a per chat so that you might run reports against logs.

For more information please visit the Invision Power Connect website.

Invision Power Connect is a hosted service featuring an administrative system which will run on Linux, Mac, and Windows.

Invision Power Connect is still in heavy development and the website will be completed in due course. More information will be added as it becomes available. All information and screen-shots are based on in-development releases and as such, this information and user interface may change.

We will be announcing a private beta testing phase very soon which will allow qualified customers the option to test the system before it is released and submit feedback.

Please visit the Invision Power Connect forum to discuss this upcoming service.