[Industry News]

IP.Nexus.Core 1.0.0 Beta 3 Now Available
IP.Nexus.Billing 1.0.0 Beta 2 Now Available
IP.Nexus.CMS 1.0.0 Beta 1 Now Available

Invision Power Services, Inc. is pleased to announce the third public beta of IP.Nexus, the second public beta of the Billing application and the first public beta of the CMS application is now available for download to all existing IPS customers with an active license in your client area.

IP.Nexus is our business management application. The IP.Nexus system consists of a primary application and the ability to add-in applications to expand the capabilities of the system as business needs change.

IP.Nexus is a complete business management system with an extensible framework to expand its functionality as your business needs change.
Features include:

• Customer database management
• Support Desk
  • Ticket based support via Client Area submission or email routing
  • Multiple departments and categories
  • Assign task to departments
  • Multiple ticket statuses to help prioritize responses
  • Ticket weighting by rules
  • Emailed tickets automatically attached to customer account if it exists
  • Knowledge base system shown in client area and inserted into ticket replies
• Client Area
  • Customer login to private client area
  • Integration with other IPS products
  • Submit support tickets to the IP.Nexus support desk
• Content Management
  • Simple page publishing for a front end web site
• Global Features
  • Calendar, task lists, projects, and other organizational management
  • Customizable dashboard per staff person to manage their interface with movable widgets
  • Unique tab-based interface to increase productivity
  • Search, bookmark, and note pages in IP.Nexus without leaving your page

Please note that this beta release is IonCube encoded, will expire 30 December 2007, and is (as with all beta software) unsupported and not fit for a production environment at this time. It is important that you only participate in the beta testing if you are comfortable working with IonCube encoded software and software in a beta stage of development.

We welcome your feedback. A bug tracker category for reporting issues has been created and a special IP.Nexus beta feedback discussion forum is available.

Upgrading From Previous Beta Releases
Currently there is no upgrade path for existing installations. To take advantage of all the bug fixes, we recommend that you install a new copy of the software.

Installing the CMS & Billing Applications
Once you have installed the main IP.Nexus application, upload the contents of the 'upload' folder from the 'Billing' and 'CMS' download. The file structure has been preserved in the zip.

Once the files have been uploaded, log into your IP.Nexus ACP and click on 'Applications & Modules' -> 'Manage Applications & Modules'. You'll see the Billing and CMS application at the bottom of the screen. Click on its 'Install' link to start the installation procedure for each application.

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