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Old 01-12-2008, 09:36 PM   #1

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Tech Help Forums - free tech support for you!
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Forum Name: Tech Help Forums - free tech support for you! Forum URL: Tech Help Forums • Index page Comments: What do you think? We are implementing Live support... avalible sometimes...

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Old 01-13-2008, 01:24 PM   #2

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Hi,

My 2 cents....
Quote:
We are implementing Live support... avalible sometimes
Don't run before you walk. There are a lot of things to be considered when entering this type of support area. Cost, Staff, time and most importantly indemnity - insuring yourself against a lawsuit if you or a member of staff makes a mistake and breaks a customers PC.

Also, if you are deadly serious about making this project work then I would recommend that you purchase either VBulletin or IPB. The initial cost is painful but you would be buying support and upgrades for a far more secure BB package than PHPBB.

The general layout and colors look good and you are answering your members posts which is very important of course.

Good luck!
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Old 01-24-2008, 03:32 AM   #3

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Thanks for your feedback,
We will be buying VB, as soon as we feel we can handle the $$ issue for it....
As for the legalities: When you actually talk to an operator, they inform you that we are not responcible for anything... etc....
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Old 01-25-2008, 02:55 PM   #4

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Quote:
Originally Posted by THFS View Post
Thanks for your feedback,
We will be buying VB, as soon as we feel we can handle the $$ issue for it....
As for the legalities: When you actually talk to an operator, they inform you that we are not responcible for anything... etc....
VB is indeed expensive. Waiting for the right time to purchase it, is the best move you can make. As for live chat software, there is a lot, the best one i like is the Help Center Live. If you like to try a demo you can try it on my website. If you need help setting it up or operating it shoot me a pm

Your forums are ok but i get tired of looking at the default skin for phppb3 a lot lol.
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